Unfortunately, we do not offer exchanges on True & Pure products. All sales are final. please note, True & Pure reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact us. Please Note: All products are packed by hand and quality checked prior to despatch.