Once an order is placed, we regret to inform you that we are unable to accommodate any adjustments to it. This includes cancellations, additions, or removal of items, editing the order, or changing the shipping address. We strive to process orders efficiently, and as a result, we are unable to modify them once they have […]

If you have not received an order confirmation within 24 hours, please contact us here. Please be sure to check your spam/junk email.

Please be careful when entering your shipping address, True and Pure will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Unfortunately, we do not offer exchanges on True & Pure products. All sales are final. please note, True & Pure reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of

True and Pure reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact

No. True and Pure is not liable for any expenses related to the installation of products purchased on this website and in our stores.

True and Pure will not assume any responsibility or bear any costs associated with the cancellation of hair services and appointments. We kindly request that you wait until you have received and confirmed your purchased items before finalizing any hair appointments or services.