Please allow up to 48 hours after you receive your shipping confirmation email to see movement on the carrier’s website. If you do not see movement after 48 hours, please email us at support@trueandpure.com

Once an order is despatched, True and Pure will not be held responsible for those lost or stolen packages.

Our products typically ship within 1-5 business days from the date of your order. Please note that Saturdays and Sundays are not considered business days. During Major Sales and Promotions, it may take up to 7 business days for orders to be processed. For full lace wigs, the processing time can take up to 25

We offer complimentary Express shipping for most international orders over $175, excluding duties & taxes. There may be product specific restrictions. For orders less than $175, we offer $22.00 flat rate shipping. Based on your shipping country, the rate may be higher to include duties & taxes and will be converted to your local currency.

We offer complimentary standard shipping on all orders over $100 in the United States. We offer the following shipping options: Standard – $10 flat rate with delivery in five to eight business days via FedEx SmartPost. Orders to Alaska, Hawaii, or P.O./APO/FPO addresses are shipped via USPS. Priority Two Day – $20 priority rate with